"SUMMERMAGIC" Get 10% off on orders above US$75!

FAQs

FAQs

Question: Do you ship worldwide?

Answer: Yes. We are able ship to all areas worldwide EXCEPT for: Cuba and most parts of Africa (we ONLY ship to South Africa). Some countries require the recipients to have a phone number listed for the parcel. Please provide this upon checkout.

 

Question: How do I order?

Answer: Simply select your item, click the "Buy it now" button, and then go to your cart:

http://byaduo.com/cart

After that, please click "check out" (or the PayPal button), and fill in your details.

 

Question: Can I trust this website?

Answer: We are committed to ensure 100% purchase protection for your shopping done on our website, secured by McAfee. You can benefit from a safe and secure online ordering experience.
 

Question: How can I pay?

Answer: All international credit/debit cards accepted. Payments for ByADuo are made & Secured by Stripe and PayPal, but you do not need to own a PayPal account to pay. You may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account neither.

For step-by-step explanation for PayPal payment system Click here.

 

Question: Are my payments secure?

Answer: Yes, it's 100% Secured.
We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.

 

Question: Are the FREE products really free?

Answer: Yes, it is absolutely 100% real. We offer FREE promotions for a variety of reasons. We may be looking to sell out of a product to make room for new products. All we ask on our FREE promotions is that you help pay the shipping costs.
To get shipping amount, please fill in your address in the checkout page.

 

Question: How long does shipping take?

Answer: Standard Shipping is 3-4 weeks (15-39 business days), depending on your location, it may take 3-7 weeks for delivery. Some items may arrive sooner than others, however most fall within the 3-7 week delivery window.

(Brazil, Spain and Italy shipping might take a little longer, up to 60 days after orders are processed.)

 

Question: How do I receive multiple item order?

Answer: In order to expedite delivery of your order, we may ship items at different times from different shipping centers. Our goal is to get you your order as fast as possible!

 

Question: Where do you ship the items from?

Answer: We have many customers worldwide, and we want to deliver the item as soon as we can. We ship our products from various of our supplier from different channels worldwide, to easily deliver the item to you.

 

Question: I've put a wrong shipping address and/or picket a wrong size/variant! Can I change it?

Answer: If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything, if your order has already entered the shipping process, we won't be able to stop it. 

 

Question: Do I have to pay for custom fees?

Answer: Please note that any applicable customs, duties, or brokerage fees will be the responsibility of the recipient. We are currently unable to provide estimates of these charges.

Any doubts or questions? 

Get in touch with us at support@byaduo.com